Terms and Conditions - HaulMen Movers
Last Updated: May 21, 2025
By engaging the services of HaulMen Movers ("HaulMen," "we," "us," or "our"), you ("Customer," "you," or "shipper") agree to be bound by the following Terms and Conditions. These terms govern all moving services provided by HaulMen within the State of California, in compliance with the California Public Utilities Commission (CPUC) and the Bureau of Household Goods and Services (BHGS).
1. General Provisions
Acceptance of Terms: By booking our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions, as well as the CPUC’s “Important Information for Persons Moving Household Goods” booklet, which we provide at the first in-person contact or via mail if arranged remotely.Regulatory Compliance: HaulMen operates under a valid Household Mover permit issued by the BHGS and adheres to the Maximum Rate Tariff 4 (Max 4) for intrastate moves. All rates, rules, and regulations are available for review at our office or the CPUC offices.Scope of Services: Services include transportation of household goods, packing, unpacking, furniture disassembly/reassembly, and loading/unloading, as agreed upon in the Moving Services Agreement. Additional services may incur extra charges, detailed in a Change Order for Moving Services.
2. Estimates and Charges
Not-to-Exceed Price: HaulMen provides a written “Not-to-Exceed” price after a visual inspection of the goods to be moved, as required by California law. This is the maximum amount you will be charged unless additional services are requested and documented in a Change Order. Verbal or online estimates are not binding.Hourly Rates: Local moves are charged hourly based on the number of movers, equipment, and time required. Rates include basic cargo insurance at 60 cents per pound per article, as mandated by the CPUC.Double Drive Time (DDT): As per CPUC regulations, we charge double drive time between the pick-up and drop-off locations to cover travel costs. This is standard for local moves in California.Service Minimums: A minimum of 3 hours is required for most moves, with 4-hour minimums for peak days, Saturdays, or specific cities, as outlined in our Moving Services Agreement.Additional Fees: Charges for packing materials (e.g., boxes, bubble wrap), storage-in-transit, or special handling (e.g., pianos, antiques) will be disclosed in the estimate or Change Order. Plastic wrap and tape are provided free of charge.Payment Terms: Payment is due upon completion of the move. We accept cash, credit/debit cards, or money orders. Personal, business, or cashier’s checks are not accepted. Hourly rates continue until payment is received in full.
3. Customer Responsibilities
Preparation: You must prepare items for transport, ensuring they are accessible and safe to move. Provide clear access to pick-up and drop-off locations, including parking for our trucks.High-Value Items: Identify items valued over $100 per pound (e.g., antiques, electronics, collectibles) for inclusion in the inventory list. HaulMen is not responsible for perishables, jewelry, medications, or similar items unless explicitly agreed upon. You are encouraged to transport these items personally.Inspection: You or a representative must be present during the move and conduct a final inspection of the truck to ensure no items are left behind.CPUC Booklet: You are responsible for reviewing the CPUC’s “Important Information for Persons Moving Household Goods” booklet, which outlines your rights and the moving process.
4. Liability and Insurance
Basic Coverage: All moves include Released Value Protection at 60 cents per pound per article, as required by the CPUC. For example, a 10-pound item damaged or lost would yield $6.00 in compensation (60 cents x 10 pounds).Additional Coverage: You may purchase Full-Value Protection or third-party insurance for greater coverage. HaulMen does not endorse specific insurance providers, and claims under additional coverage are handled by the chosen insurer.Limitations of Liability: HaulMen is not liable for:Damage to items not packed by our crew, unless an inventory list is provided.Electrical or mechanical damage to appliances or electronics, as their condition prior to the move is unknown.Items deemed unsafe to move unless you sign a liability waiver.Loss or damage to items not listed in the inventory or packed by HaulMen.Claims Process: Claims for loss or damage must be filed within 30 days of the move, accompanied by evidence (e.g., photos, receipts). Contact HaulMen at (888) 580-0880 or via our website to initiate a claim.
5. Inventory and Bill of Lading
Inventory List: An inventory of items to be moved may be created at your request, charged at our hourly rate. This list documents item conditions and values, serving as a reference for claims.Bill of Lading: The Bill of Lading serves as a receipt for your goods and a contract detailing services provided. Review and sign this document before the move begins.
6. Storage-in-Transit
Short-Term Storage: For storage periods of 90 days or less, you may request Storage-in-Transit. Separate charges apply for transportation to/from storage and storage fees, as outlined in the Moving Services Agreement.Long-Term Storage: Storage exceeding 90 days is subject to rates and terms set by the warehouse, under a separate contract not regulated by the CPUC.
7. Cancellation and Termination
Cancellation Policy: Cancellations made less than 48 hours before the scheduled move may incur a fee equivalent to the 3-hour service minimum. Notify us at (888) 580-0880 to cancel or reschedule.Termination by HaulMen: We reserve the right to cancel a move if:Items cannot be safely transported, and you refuse to release us from liability.You fail to provide a safe and accessible working environment.Payment is not made upon completion.Deposit: A $99 deposit is required to secure your booking. This deposit is refundable if cancellation occurs more than 48 hours before the move.
8. Dispute Resolution
Direct Resolution: If a dispute arises, contact HaulMen directly to resolve the issue. Provide documentation (e.g., photos, contract) to support your claim.PUC Assistance: If unresolved, contact the CPUC at 1-800-366-4782 or file a complaint with the BHGS at www.bhgs.dca.ca.gov.[](https://bhgs.dca.ca.gov/consumers/movers.shtml)Arbitration: Disputes not resolved directly may proceed to arbitration, as outlined in the Moving Services Agreement.
9. Confidentiality
HaulMen will protect your personal and financial information, storing it securely and using it only for move-related purposes. We will not disclose your information unless required by law or with your consent.
10. Contact Information
For questions, complaints, or to request copies of Max 4 or other documents, contact:
HaulMen MoversPhone: (888) 580-0880Website: www.haulmen.comAddress: [Insert HaulMen Office Address, Thousand Oaks, CA]
You may also contact the BHGS at (916) 999-2041 or the CPUC at 1-800-366-4782 for licensing verification or complaints.
11. Amendments
HaulMen reserves the right to update these Terms and Conditions. The latest version will be posted on our website, and you will be notified of significant changes before your move.
Acknowledgment
: By signing the Moving Services Agreement, you confirm that you have received and reviewed these Terms and Conditions and the CPUC booklet, and you agree to abide by them.