Privacy Policy - HaulMen Movers
Effective Date
: May 21, 2025
HaulMen Movers ("HaulMen," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage our moving services, visit our website (
www.haulmen.com
), or interact with us in California. This policy complies with the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable state laws.
By using our services or website, you consent to the practices described in this Privacy Policy. If you have questions, please contact us at (888) 580-0880 or via email at
[email protected]
.
1. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Information"). The types of information we collect include:
1.1 Information You Provide
Contact Information: Name, email address, phone number, and mailing address provided when booking a move, requesting a quote, or contacting us.Move Details: Pick-up and drop-off addresses, inventory lists, item descriptions, and special instructions provided during the booking or moving process.Payment Information: Credit/debit card details or other payment methods used to pay for services.Customer Feedback: Reviews, surveys, or comments you submit about our services.Identification: For certain moves (e.g., commercial or high-value), we may request a government-issued ID to verify identity.
1.2 Information Collected Automatically
Website Usage Data: IP address, browser type, device type, operating system, pages visited, and time spent on our website, collected via cookies and similar technologies.Location Data: Approximate location based on IP address or device settings when you use our website or book services online.Analytics: Data collected through third-party tools (e.g., Google Analytics) to understand website performance and user behavior.
1.3 Information from Third Parties
Referral Sources: Information from partners, such as real estate agents or moving platforms, who refer you to us, including your name and contact details.Public Records: Information from public databases to verify addresses or business details for commercial moves.
2. How We Use Your Information
We use your Personal Information for the following purposes:
Service Delivery: To schedule, coordinate, and execute your move, including communicating updates and preparing move-related documents (e.g., Bill of Lading, inventory lists).Payment Processing: To process payments and issue refunds, if applicable.Customer Support: To respond to inquiries, resolve complaints, or process claims for loss or damage.Marketing and Promotions: To send you promotional offers, newsletters, or service updates, with your consent or as permitted by law. You may opt out at any time.Website Improvement: To analyze website usage and enhance user experience through aggregated and anonymized data.Legal Compliance: To comply with California regulations, such as those from the Bureau of Household Goods and Services (BHGS) and California Public Utilities Commission (CPUC), and to respond to legal requests.Fraud Prevention: To verify identities and prevent unauthorized transactions or misuse of our services.
3. How We Share Your Information
We do not sell your Personal Information. We may share your information in the following circumstances:
Service Providers: With third-party vendors who assist with payment processing, website hosting, analytics, or storage services, under strict confidentiality agreements.Regulatory Authorities: With the BHGS, CPUC, or other government entities as required by law or to verify licensing and compliance.Business Transfers: In the event of a merger, acquisition, or sale of HaulMen’s assets, your information may be transferred to the acquiring entity.Legal Obligations: To comply with court orders, subpoenas, or investigations, or to protect our rights, property, or safety.With Your Consent: For purposes not listed here, we will seek your explicit consent before sharing your information.
4. Cookies and Tracking Technologies
Cookies: Our website uses cookies to enhance functionality, track usage, and deliver personalized content. Cookies may store your preferences or session data.Third-Party Cookies: Tools like Google Analytics use cookies to collect anonymized data about website performance. These providers have their own privacy policies.Opt-Out: You can disable cookies through your browser settings, but this may limit website functionality. To opt out of interest-based ads, visit the Digital Advertising Alliance’s opt-out portal at www.aboutads.info.
5. Your Privacy Rights (California Residents)
Under the CCPA/CPRA, California residents have the following rights:
Right to Know: Request details about the Personal Information we collect, use, or share, including categories, sources, and purposes.Right to Delete: Request deletion of your Personal Information, subject to exceptions (e.g., legal obligations to retain data).Right to Correct: Request correction of inaccurate Personal Information.Right to Opt-Out of Sale/Sharing: We do not sell or share Personal Information for cross-context behavioral advertising, so this right does not apply.Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights (e.g., by charging different rates).
How to Exercise Your Rights
Submit requests via:
We will verify your identity (e.g., by matching your name and contact details) before processing requests. You may authorize an agent to submit requests on your behalf with written permission. We will respond within 45 days, or 90 days for complex requests, as permitted by law.
6. Data Security
We implement reasonable physical, technical, and administrative measures to protect your Personal Information, including:
Encryption of payment information during transmission.Secure storage of customer records in access-controlled systems.Regular security audits and employee training on data protection.
However, no system is 100% secure. If a data breach occurs, we will notify affected customers and authorities as required by law.
7. Data Retention
We retain Personal Information for as long as necessary to:
Complete your move and process any claims (typically 30 days post-move for claims, per our Terms and Conditions).Comply with BHGS and CPUC record-keeping requirements (e.g., 3 years for Bills of Lading).Fulfill legal, tax, or accounting obligations.
After this period, we securely delete or anonymize your information unless you request otherwise or consent to further retention (e.g., for marketing).
8. Children’s Privacy
Our services and website are not directed to individuals under 16. We do not knowingly collect Personal Information from children. If we learn that we have collected such information, we will delete it promptly.
9. Third-Party Links
Our website may contain links to third-party sites (e.g., payment processors, review platforms). We are not responsible for their privacy practices. Review their policies before providing information.
10. International Users
HaulMen operates solely within California. If you access our services from outside the U.S., your information will be processed in accordance with U.S. and California laws, which may differ from your local regulations.
11. Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will be posted on our website with the updated effective date. For significant changes, we will notify you via email or a website notice before the changes take effect.
12. Contact Us
For questions, concerns, or to exercise your privacy rights, contact:
HaulMen MoversPhone: (888) 580-0880Email: [email protected]: [Insert HaulMen Office Address, Thousand Oaks, CA]Website: www.haulmen.com
You may also contact the California Privacy Protection Agency or the California Attorney General’s Office for further assistance with privacy-related complaints.
Acknowledgment
: By engaging our services, you acknowledge that you have read and understood this Privacy Policy.